Frequently Asked Questions
Find answers to common questions
Ordering & Minimum Order Quantity
Our standard MOQ is 50 pairs per style per color. For new customers, we offer a trial order starting from 30 pairs to help you test the market. Please contact our sales team for specific requirements.
You can place orders directly through our website by adding items to your cart, or submit a Request for Quote (RFQ) for bulk pricing. Our sales team will confirm stock availability, pricing, and delivery timeline within 24 hours.
Yes! We offer OEM/ODM services including custom designs, private labeling, and packaging customization. Visit our OEM/ODM page for more details or contact us with your specific requirements.
Pricing & Payment
Yes, we offer competitive tier pricing. The more you order, the better the price. Volume discounts are automatically applied at checkout, and you can see price breaks on each product page. For orders above 500 pairs, please request a custom quote.
We accept bank wire transfer (T/T), credit cards (Visa, MasterCard, American Express), PayPal, and Western Union. For established wholesale partners, we also offer payment terms (Net 30/60) upon credit approval.
Shipping & Delivery
Yes, we ship worldwide to over 100 countries. We work with trusted logistics partners including DHL, FedEx, UPS, and ocean freight for larger orders. Shipping costs and delivery times vary by destination and order size.
For in-stock items, express shipping takes 5-7 business days and standard shipping takes 10-15 business days. Custom/OEM orders typically require 15-30 days for production plus shipping time. You can track your order status through your account dashboard.
Once your order is shipped, you will receive a tracking number via email. You can also track your order through our Order Tracking page or in your account dashboard under My Orders.
Returns & Quality Guarantee
We offer a 30-day return policy for defective or incorrect items. Products must be unworn and in their original packaging. Please submit a return request through your account or contact our customer service team for assistance.
Every pair goes through a rigorous multi-point quality inspection before shipping. We source premium materials from certified suppliers and our factory holds ISO 9001 certification. We also offer pre-shipment inspection for bulk orders.
Account & Support
Simply click the Register button at the top of the page and fill in your business details. Once registered, you will have access to wholesale pricing, bulk order tools, and your personalized dashboard.
Our support team is available 24/7. You can reach us via the live chat widget on our website, email us at [email protected], or visit our Contact page. For urgent wholesale inquiries, please use our Request for Quote (RFQ) form.
Still Have Questions?
Our team is ready to help. Get in touch with us for personalized assistance with your wholesale needs.